Help Desk Technician with Active Secret Clearance - Onsite in El Paso
El Paso, TX
Contracted
FB-HelpDeskTechnician-ElPasoTX
Mid Level
100% Onsite in El Paso, TX
Active Secret Clearance is required
Required Certifications (Must be current):
CompTIA Security+
CompTIA A+
Windows Computing Environment Certification (Windows 10/11 or equivalent)
Microsoft Certification (Windows 10 or similar)
Overview:
Active Secret Clearance is required
Required Certifications (Must be current):
CompTIA Security+
CompTIA A+
Windows Computing Environment Certification (Windows 10/11 or equivalent)
Microsoft Certification (Windows 10 or similar)
Overview:
We are seeking a Help Desk Technician to provide hands-on IT support in a federal client environment. This is a great opportunity for someone who enjoys problem-solving, user interaction, and working in a structured, mission-focused setting.
What You’ll Do:
- Provide Tier I/II support for end users
- Troubleshoot issues with:
- Windows desktops and laptops
- Microsoft Office applications
- Network connectivity and peripherals
- Respond to tickets via phone, email, and in person
- Install, configure, and maintain hardware/software
- Support user onboarding and system setup
- Escalate complex issues as needed
Required Qualifications:
- Active Secret Clearance
- 2–5 years of IT support experience
- Strong communication and customer service skills
- Experience supporting Windows-based environments
Apply for this position
Required*