Hybrid position - 2 days/week onsite in Annapolis, MD, 3 days/week remote. Must be located within a reasonable driving distance of Annapolis.

Experience supporting a government or public-sector client is required.

Senior Technology Training Specialist

Position Overview

We are seeking an experienced Senior Technology Training Specialist to develop and deliver technical training and supporting documentation for a variety of commercially available and proprietary software applications. The successful candidate will provide hands-on instruction while developing clear, engaging materials that help users effectively adopt and utilize technology.

This position is well suited for a technology training professional who combines strong instructional and communication skills with the ability to translate complex technical concepts into practical training for professional audiences.

Key Responsibilities

• Plan, develop, and deliver instructor-led training for commercially available and proprietary software applications.
• Develop technical documentation, Quick Reference Guides, training videos, and other instructional materials.
• Design training for individuals and groups using adult learning principles.
• Work with subject matter experts and stakeholders to identify training needs and address user challenges.
• Manage training projects, coordinating multiple tasks, resources, stakeholders, and deadlines.
• Provide training and support for Microsoft Office applications, including Teams, Copilot, OneNote, SharePoint, Word, Excel, and PowerPoint.

Required Qualifications

• Bachelor's degree from an accredited university.
• 5+ years of experience as a technology trainer working with proprietary and/or advanced commercial software applications.
• Professional experience providing technology training in support of a government or public-sector client.
• Strong technical training, communication, and documentation skills.
• Ability to manage multiple priorities and meet project deadlines.

Preferred Qualifications

• 3+ years of experience developing technical documentation.
• Experience delivering instructor-led training using adult learning principles.
• Experience developing video-based or interactive technical training, preferably using tools such as Camtasia, Articulate 360, or Vyond.
• Strong knowledge of Microsoft Teams, Copilot, OneNote, SharePoint, and other Microsoft Office applications.